Counter-Strike Wiki

Introducing Operation Shattered Web. For the first time in CS:GO, bring your favorite character into battle with all-new equippable agents. Earn rewards featuring the new agents, all-new weapon collections, stickers, graffiti, and more through a new battle pass format.
―Official description

Operation Shattered Web is the ninth Counter-Strike: Global Offensive operation, released on November 18, 2019, succeeding Operation Hydra. It officially ended on March 30, 2020.


Operation Shattered Web was released on November 18, 2019 for the price of $14.99 USD/€13.25 EUR/£12.49 GBP Icon-global-price-2


Bomb defusal[]

Flying Scoutsman[]

Danger Zone[]

Other maps[]

Operation Shattered Web Coin[]

Main article: Operation Coin

Coin Progress[]

  • Bronze: Purchase the pass
  • Silver: Complete 33 missions
  • Gold: Complete 66 missions
  • Diamond: Complete 100 missions

Levelling Requirements[]

Operation Shattered Web features a battle pass format, and Operation Rewards are earned when player receive enough stars to reach the next reward requirement. For example, if the player currently have 20 stars and the next reward is available at 22 stars, you will need two more stars for your next reward. A player can purchase stars or earn them by completing missions.

Coin Levels[]

Battle Pass Track[]

Operation Shattered Web is the only operation to feature a battle pass track with specific rewards at a specific number of stars earned. Players can purchase stars to progress further through the track or can purchase up to 100 stars at a time to cycle through the battle pass and earn all the rewards. For example a player who purchases 100 stars from level 27 will advance to level 127 and can continue to purchase additional stars on the track. These stars do not contribute to the coin level.

Operation Shattered Web Battle Pass Rewards
Name Type Levels
Shattered Web Case Weapon Case 5, 14, 32, 40, 56, 64, 80, 91
Norse Collection Weapon Collection 10, 34, 70
Canals Collection Weapon Collection 16, 58, 94
St. Marc Collection Weapon Collection 22, 46, 88
Operation Shattered Web Stickers Weapon Stickers 3, 8, 20, 38, 44, 62, 68, 82
Trolling Graffiti Collection Graffiti 6, 18, 36, 54, 66, 85
CS:GO Graffiti #2 Collection Graffiti 2, 12, 30, 42, 60, 78
Shattered Web Agents Agents (Master) 100
Shattered Web Agents Agents (Superior) 76
Shattered Web Agents Agents (Exceptional) 52
Shattered Web Agents Agents (Distinguished) 28

Operation Missions[]

Main article: Operation Missions

Introduced in Operation Shattered Web, the Operation Missions task the player with a goal to complete and reward the player with Operation Stars and a random skin from one of the exclusive Operation Shattered Web weapon collections during the operation. Operation Stars are earned by completing missions on your weekly mission card, and can be purchased in-game. Each weekly mission card grants a maximum of six stars (except for the first week, which has ten stars) -- player don't have to complete all of the missions to get the most out of your time. Players can earn up to 100 stars (enough to earn all of the rewards on the track) by completing missions.


Main article: Agents

For the first time in CS:GO, players can unlock T and CT-sided characters equippable on any map. CT Operators and T Agents are available as mission progress rewards. Master Agents have unique cheers and voices, and can be equipped in any game mode on any map. Player can complete missions and earn Stars to unlock them and equip them for deployment or equip the default Local Agent or Operator to use the pre-existing map-based characters.

Behind the Scenes[]


Archived Shattered Web battle pass track

In the Operation Shattered Web blog, one image showing the battle pass track shows:

  • An unused collection icon with a hammer and a lightning bolt
  • A darker Shattered Web logo on the case
  • A different master agent silhouette